*Post may contain affiliate links. I only share opportunities I
feel will benefit my readers.
American Express is again seeking work at home travel
counselors in the U.S. for its travel and lifestyle
services division. You must have a quiet home office from which
to work. These are full-time work at home positions.
From the company:
“As a Virtual Travel Counselor within American
Express Travel, you will provide leisure travel services to
the most affluent Card Members. You will work in
a virtual environment that is aligned with our service
centers taking incoming calls from Card Members,
providing knowledgeable and consultative service based on
your own experiences and expert knowledge of the travel
industry. Using effective questioning and rapport
building, you will be able to make personalized
recommendations and bookings through your understanding of
the products and benefits available that match the Card
Requirements (from work-at-home employment listing):
A minimum of 2 years recent experience selling domestic and
international travel is required.
Strong international air and hotel booking experience is
Car booking is highly preferred.
Extensive domestic and international destination knowledge,
including knowledge of emerging destinations.
Reservation system / point of sale tool experience is
Sales experience and effective consultative skills will be
key, to confidently recommend and cross-sell relevant products
The customer experience is our top focus, so it is required
to have extraordinary customer service skills, to provide
excellent service to our customers.
Verbal communication skills are essential as the customer
interaction will mainly be on the phone, but strong written
skills via e-mail is also very important.
Previous call center experience is preferred.
Time management skills are a must, with the ability to
multi-tasking and re-prioritizing workload regularly to meet
Must have a can do attitude, curiosity and a healthy
Willingness to accept frequent feedback and openness to
incorporate changes in service style
Ability to work flexible shifts including nights and
weekends is essential.
The company generally offers excellent benefits, including
medical, dental, vision from day 1; a generous vacation
and vacation purchase plan; cash incentive bonus and
recognition programs; a 401K with 5% company match after six
months; and more!
If interested in this home-based position, please see the
work at home
job listing. Good luck to you!
FlexJobs! Every Job is
Hand-Screened, Legitimate, and 100% Guaranteed!